Your Privacy Matters to Us
At Freeda, we take your privacy seriously. This policy outlines how we collect, use, and protect your personal information when you interact with our website or services.
Introduction
At Freeda, operated by Southern Fresh, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website or use our services. By using our app or website, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of information from you:
- Personal Information: This includes your name, email address, phone number, and business/delivery address.
- Order and Invoice History: Details of your orders and invoices.
- Credit Account Usage: Information related to your credit account usage, if applicable.
- Website Usage Data: We may collect data about how you use our website, including through the use of cookies and other tracking technologies.
How We Use Your Information
We use your information for the following purposes:
- Order Fulfillment and Delivery: To process and deliver your orders using our fleet or trusted courier partners.
- Order and Invoice History: Details of your orders and invoices.
- Credit Account Usage: Information related to your credit account usage, if applicable.
- Website Usage Data: We may collect data about how you use our website, including through the use of cookies and other tracking technologies.
Sharing and Protection of Your Information
We may share your information with:
- Delivery Providers: Our drivers or courier partners to facilitate the delivery of your orders.
- Internal Staff: Our employees who need access to your information for order processing, account management, and customer service.
- Legal Authorities: If required by law, such as in response to a court order or subpoena.
We never sell your personal data. We implement strong security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to:
- Improve Website Performance: To enhance the functionality and user experience of our website.
- Understand Visitor Behavior: To analyze how visitors use our site and to improve our services.
You can manage your cookie settings through your browser. However, disabling cookies may affect the functionality of our website.
Your Rights
You have the right to:
- Access Your Data: To request access to the personal information we hold about you.
- Update or Delete Your Data: To request updates or deletions of your personal information.
- Request Data Portability: To request a copy of your personal information in a portable format.
- Opt Out of Marketing: To opt out of receiving marketing communications from us.
To exercise these rights, please contact us at the details provided below.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version of the Privacy Policy will always be available on our website. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
- sales@freeda.co.nz
- 07 838 3900